Shipping policy

AA Lux Store
Shipping Policy

At AA Lux Store, we want to ensure that you receive your order quickly, safely, and with clarity at every step. This policy outlines the timelines, costs, and conditions for shipping our products. Please read carefully before completing your purchase.

Processing Time

The order processing time is not included in the estimated delivery time displayed at checkout.

All orders are processed within [X to X business days] (excluding weekends and holidays) after receiving the order confirmation email. You will receive a new notification as soon as your order has been shipped.

During high-demand periods, such as holidays and promotions, processing times may be slightly longer. Delays may also occur due to external factors such as carrier strikes or logistical issues beyond our control.

Domestic Shipping (within the United States)

Shipping costs are automatically calculated at checkout, based on the shipping address and the weight of the products.

We offer free shipping for orders over [US$ XX].

Below, you can review our available delivery options:

Local Delivery

We offer free local delivery for orders over US$ [X] within the [coverage area] region. For orders below this amount, a fee of US$ [X] will be charged.

Deliveries are made between [delivery time], on [available days]. On the delivery day, we will contact you via text message or WhatsApp using the number provided at checkout.

You can check the ZIP codes we serve [insert link or list] or view our coverage area on the map [insert map link].

In-Store Pickup

If you prefer, you can choose to pick up your order in person, saving on shipping costs.

After payment confirmation, your order will be ready for pickup within [X to X business days]. You will receive an email with confirmation and pickup instructions.

Pickup address: [insert full address or pickup locations]
Business hours: [insert hours and days]

Please present the confirmation email at the time of pickup.

International Shipping

We ship our products to the following countries: [list countries].

Currently, we do not ship to: [list countries, if applicable].

International shipping costs are calculated at checkout based on the destination and order weight.

Attention: Your order may be subject to import duties, VAT, or local taxes charged upon arrival in the destination country. AA Lux Store is not responsible for these charges, which are the sole responsibility of the customer.

Shipping to P.O. Boxes

Some carriers do not deliver to P.O. Boxes.
Please check if your address allows standard delivery before completing your purchase. If you have any questions, contact our team at [insert support email].

Order Tracking

Once your order has been shipped, you will receive an email with the tracking code and a link to follow the delivery.

Tracking updates may take up to 48 hours to appear in carrier systems.

If you do not receive your order within [X] days after the shipping confirmation email, please contact us with your order number at [insert support email].

To track your order, visit: [insert tracking link].

Exchanges, Returns, and Refunds

We accept returns within [X days] after delivery, provided the item is unused and in perfect condition.

Refunds will be issued for the order amount, minus the return shipping costs.

If your product arrives defective or damaged, please contact us immediately at [insert support email], providing the order number and photos of the item.

You can check our full Return and Refund Policy here: [insert link to returns page].

For any questions about delivery times, shipping, or tracking, we are here to help:
[insert support email]
+1 (617) 515-7758
196 Concord St, Framingham Center, Massachusetts 01702