Delivery time varies depending on the shipping option selected at checkout and your address. Please note: the order processing time (between [X and X business days]) is not included in this timeframe. You will receive an email with the tracking code as soon as your order has been shipped.
We accept credit cards, debit cards, Afterpay, Klarna, and financing approved by partner companies such as Synchrony, Acima, and Snap Finance. Purchases made through financing providers are considered final sale, with no right to return or exchange.
Yes, we accept exchanges and returns under specific conditions:

- Purchases with Afterpay or Klarna: up to 10 days, with a 12% fee on the total value.
- Furniture and electronics: up to 14 days, with a 25% fee.
- Perfumes: only if the seal is intact.
Yes! We offer free shipping for orders over US$ [X], valid for deliveries within the United States. For more information, see our here.
Yes, we offer a local pickup option to save on shipping. After payment confirmation, your order will be available for pickup within [X to X business days]. Pickup address and hours: [insert information].
Once your order has been shipped, you will receive an email with the tracking code and a link to follow the delivery. Tracking status may take up to 48 hours to update.

You can also track your order here
If you have questions, issues, or requests, please contact our team via email: [insert support email]. We respond Monday through Friday, during [insert service hours].
Yes, we ship to several countries. Shipping costs and delivery times are calculated at checkout. Attention: customs fees or local taxes are the customer’s responsibility.

We do not ship to: [list countries, if applicable].
Can't find the answer you are looking for?
We're Here to Help!